:root{--navy: #1B2545;--navy-deep: #131A33;--gold: #C9A24B;--gold-soft: #E8D9B5;--paper: #F5F3EC;--card: #FFFFFF;--ink: #23273B;--muted: #757B8C;--line: #E4E0D4;--ok: #2E7D53;--warn: #B7791F;--bad: #B23A3A;--info: #3A5BB2;--shadow-sm: 0 1px 2px rgba(27,37,69,.05);--shadow: 0 1px 2px rgba(27,37,69,.05), 0 6px 16px -8px rgba(27,37,69,.16);--shadow-lg: 0 24px 60px -20px rgba(19,26,51,.42);--radius: 12px}*{box-sizing:border-box;margin:0;padding:0}html,body,#root{height:100%}body{font-family:Inter,system-ui,sans-serif;background:var(--paper);color:var(--ink);font-size:14px}h1,h2,h3{font-family:Sora,sans-serif}.mono{font-family:IBM Plex Mono,monospace}button{font:inherit;cursor:pointer;transition:background .15s,color .15s,transform .12s,box-shadow .15s}input,select,textarea{font:inherit;transition:border-color .15s,background .15s}:focus-visible{outline:2px solid var(--gold);outline-offset:2px}@media(prefers-reduced-motion:reduce){*{transition:none!important;animation:none!important}}.shell{display:flex;min-height:100vh}.sidebar{width:224px;flex-shrink:0;background:linear-gradient(180deg,#223060 0%,var(--navy) 34%,var(--navy-deep) 100%);color:#c9d2e8;display:flex;flex-direction:column;position:sticky;top:0;height:100vh;box-shadow:1px 0 #ffffff0d,6px 0 24px -14px #131a338c}.brand{padding:22px 20px 18px;border-bottom:1px solid rgba(201,162,75,.25)}.brand h1{font-size:15px;color:#fff;letter-spacing:.04em;line-height:1.3}.brand span{display:block;margin-top:4px;font-size:10.5px;color:var(--gold);letter-spacing:.18em;text-transform:uppercase}.nav{padding:12px 10px;flex:1;overflow-y:auto}.nav button{display:flex;align-items:center;gap:10px;position:relative;width:100%;padding:10px 14px;margin-bottom:2px;border-radius:9px;background:none;border:0;color:#afb9d6;text-align:left;font-size:13.5px}.nav button:hover{color:#fff;background:#ffffff0f}.nav button.active{color:#fff;font-weight:600;background:linear-gradient(90deg,#c9a24b38,#c9a24b0d)}.nav button.active:before{content:"";position:absolute;left:0;top:20%;bottom:20%;width:3px;border-radius:0 3px 3px 0;background:var(--gold)}.nav .badge{margin-left:auto;background:var(--gold);color:var(--navy-deep);font-size:10.5px;font-weight:600;border-radius:9px;padding:1px 7px}.sidebar .foot{padding:16px 20px;border-top:1px solid rgba(255,255,255,.08);font-size:12px}.sidebar .foot button{background:none;border:0;color:var(--gold);padding:0;margin-top:4px}.main{flex:1;padding:26px 30px 60px;min-width:0}.page-head{display:flex;align-items:baseline;justify-content:space-between;margin-bottom:20px;gap:12px;flex-wrap:wrap}.page-head h2{font-size:19px}.page-head p{color:var(--muted);font-size:12.5px;margin-top:3px}.cards{display:grid;grid-template-columns:repeat(auto-fill,minmax(158px,1fr));gap:12px;margin-bottom:24px}.stat{background:var(--card);border:1px solid var(--line);border-radius:var(--radius);padding:15px 17px;box-shadow:var(--shadow-sm);transition:box-shadow .18s,transform .18s}.stat:hover{box-shadow:var(--shadow);transform:translateY(-1px)}.stat .label{font-size:11px;text-transform:uppercase;letter-spacing:.1em;color:var(--muted)}.stat .value{font-family:Sora;font-size:24px;font-weight:600;margin-top:5px;color:var(--navy)}.stat.gold{background:linear-gradient(145deg,#2A3868 0%,var(--navy) 100%);border-color:var(--navy);box-shadow:var(--shadow)}.stat.gold .label{color:var(--gold-soft)}.stat.gold .value{color:var(--gold)}.panel{background:var(--card);border:1px solid var(--line);border-radius:var(--radius);padding:20px;margin-bottom:18px;box-shadow:var(--shadow-sm)}.panel h3{font-size:13px;margin-bottom:12px;letter-spacing:.02em}.panel h3:after{content:"";display:block;width:34px;height:2px;background:var(--gold);margin-top:6px}.chart{display:flex;align-items:flex-end;gap:10px;height:120px;padding-top:8px}.chart .bar{flex:1;display:flex;flex-direction:column;align-items:center;gap:6px;height:100%;justify-content:flex-end}.chart .fill{width:100%;max-width:42px;background:linear-gradient(180deg,var(--gold),#A98432);border-radius:4px 4px 0 0;min-height:2px}.chart .lbl{font-size:10.5px;color:var(--muted)}table{width:100%;border-collapse:separate;border-spacing:0;background:var(--card);border:1px solid var(--line);border-radius:var(--radius);overflow:hidden;box-shadow:var(--shadow-sm)}thead th{font-size:10.5px;text-transform:uppercase;letter-spacing:.1em;color:var(--gold-soft);background:var(--navy);text-align:left;padding:10px 12px;font-weight:600}tbody td{padding:10px 12px;border-top:1px solid var(--line);vertical-align:middle}tbody tr{transition:background .12s}tbody tr:hover{background:#faf8f1}tbody tr:last-child td{border-bottom:0}td.num,th.num{text-align:right}.chip{display:inline-block;padding:2px 9px;border-radius:999px;font-size:11px;font-weight:600;letter-spacing:.02em}.chip.ok{background:#e4f1e9;color:var(--ok)}.chip.warn{background:#f7ecd7;color:var(--warn)}.chip.bad{background:#f6e3e3;color:var(--bad)}.chip.info{background:#e5eaf7;color:var(--info)}.chip.plain{background:#eeece3;color:var(--muted)}.btn{background:var(--navy);color:#fff;border:0;border-radius:7px;padding:8px 14px;font-size:13px;font-weight:500}.btn:hover{background:var(--navy-deep);box-shadow:var(--shadow-sm)}.btn:active{transform:translateY(1px)}.btn.gold{background:linear-gradient(160deg,#D4AE5C,var(--gold));color:var(--navy-deep);font-weight:600}.btn.gold:hover{background:linear-gradient(160deg,var(--gold),#B08A34)}.btn.ghost{background:#fff;color:var(--navy);border:1px solid var(--line)}.btn.ghost:hover{background:#faf8f1;border-color:var(--gold)}.btn.sm{padding:5px 10px;font-size:12px;border-radius:6px}.btn:disabled{opacity:.5;cursor:default}input,select,textarea{border:1px solid var(--line);border-radius:7px;padding:8px 10px;background:#fff;width:100%;font-size:13.5px}input:focus,select:focus,textarea:focus{outline:2px solid var(--gold);outline-offset:1px;border-color:var(--gold)}label{font-size:11.5px;font-weight:600;color:var(--muted);display:block;margin-bottom:4px}.field{margin-bottom:12px}.grid2{display:grid;grid-template-columns:1fr 1fr;gap:12px}.grid3{display:grid;grid-template-columns:1fr 1fr 1fr;gap:12px}.login-wrap{min-height:100vh;display:grid;place-items:center;padding:24px;background:radial-gradient(900px 520px at 50% -12%,rgba(201,162,75,.2),transparent 62%),radial-gradient(620px 420px at 88% 104%,rgba(201,162,75,.1),transparent 60%),linear-gradient(168deg,#223060 0%,var(--navy) 46%,var(--navy-deep) 100%);position:relative;overflow:hidden}.login-wrap:before{content:"";position:absolute;top:-30%;right:-30%;bottom:-30%;left:-30%;background-image:repeating-linear-gradient(45deg,rgba(255,255,255,.028) 0 1px,transparent 1px 9px),repeating-linear-gradient(-45deg,rgba(255,255,255,.02) 0 1px,transparent 1px 11px);pointer-events:none}.login-card{position:relative;background:var(--card);border-radius:20px;padding:40px 36px 28px;width:min(392px,100%);text-align:center;box-shadow:0 30px 70px -18px #080d1e9e,0 2px 6px #080d1e47;animation:cardIn .5s cubic-bezier(.2,.7,.3,1) both}@keyframes cardIn{0%{opacity:0;transform:translateY(14px) scale(.985)}}@media(prefers-reduced-motion:reduce){.login-card{animation:none}}.login-mark{width:58px;height:58px;margin:0 auto 18px;border-radius:17px;display:grid;place-items:center;background:linear-gradient(150deg,var(--gold) 0%,#B08A34 100%);color:var(--navy-deep);font-family:Sora,sans-serif;font-size:27px;font-weight:700;line-height:1;box-shadow:0 8px 20px -6px #c9a24b9e}.login-card h1{font-size:19px;color:var(--navy);line-height:1.32;letter-spacing:.01em}.login-rule{height:3px;width:40px;background:var(--gold);border-radius:2px;margin:13px auto}.login-card .sub{color:var(--muted);font-size:10.5px;letter-spacing:.2em;text-transform:uppercase;margin-bottom:26px}.login-card .field{text-align:left;margin-bottom:14px}.login-card label{letter-spacing:.09em;text-transform:uppercase;font-size:10.5px}.login-card input{padding:12px 13px;font-size:15px;border-radius:10px;background:#fcfbf7}.login-card input:focus{background:#fff}.login-btn{width:100%;margin-top:10px;padding:13px;font-size:14.5px;border-radius:10px;box-shadow:0 8px 18px -8px #c9a24bbf}.login-btn:not(:disabled):hover{transform:translateY(-1px)}.login-btn:not(:disabled):active{transform:translateY(0)}.login-foot{margin-top:24px;padding-top:16px;border-top:1px solid var(--line);font-size:11px;color:var(--muted);letter-spacing:.04em}.error{background:#fdeded;color:var(--bad);border:1px solid #F0C8C8;border-radius:9px;padding:9px 12px;font-size:12.5px;margin-bottom:14px;text-align:left}.convo-layout{display:grid;grid-template-columns:320px 1fr;gap:16px;align-items:start}.convo-list{max-height:74vh;overflow-y:auto;display:flex;flex-direction:column;gap:8px}.convo-item{background:var(--card);border:1px solid var(--line);border-radius:var(--radius);padding:12px 14px;cursor:pointer;transition:border-color .15s,box-shadow .15s}.convo-item:hover{border-color:#cfc7ae;box-shadow:var(--shadow-sm)}.convo-item.sel{border-color:var(--gold);box-shadow:0 0 0 1px var(--gold)}.convo-item .who{font-weight:600;font-size:13px;display:flex;justify-content:space-between;gap:8px}.convo-item .preview{color:var(--muted);font-size:12px;margin-top:4px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.thread{background:var(--card);border:1px solid var(--line);border-radius:var(--radius);display:flex;flex-direction:column;max-height:74vh;box-shadow:var(--shadow-sm)}.thread-head{padding:13px 16px;border-bottom:1px solid var(--line);display:flex;justify-content:space-between;align-items:center;gap:10px;flex-wrap:wrap}.msgs{flex:1;overflow-y:auto;padding:16px;display:flex;flex-direction:column;gap:9px;background:#fbfaf5}.msg{max-width:72%;padding:9px 12px;border-radius:12px;font-size:13.5px;line-height:1.45;white-space:pre-wrap}.msg.customer{align-self:flex-start;background:#fff;border:1px solid var(--line);border-bottom-left-radius:3px}.msg.ai{align-self:flex-end;background:var(--navy);color:#edeff6;border-bottom-right-radius:3px}.msg.staff{align-self:flex-end;background:var(--gold);color:var(--navy-deep);border-bottom-right-radius:3px}.msg .meta{font-size:10px;opacity:.65;margin-top:4px}.composer{display:flex;gap:8px;padding:12px;border-top:1px solid var(--line)}.empty{color:var(--muted);text-align:center;padding:40px 0;font-size:13px}.row-actions{display:flex;gap:6px;flex-wrap:wrap}.toolbar{display:flex;gap:8px;flex-wrap:wrap;align-items:center}.overlay{position:fixed;top:0;right:0;bottom:0;left:0;background:#131a3394;-webkit-backdrop-filter:blur(2px);backdrop-filter:blur(2px);display:grid;place-items:center;z-index:40;padding:20px}.modal{background:var(--card);border-radius:16px;padding:24px;width:min(560px,92vw);max-height:88vh;overflow-y:auto;box-shadow:var(--shadow-lg);animation:cardIn .22s cubic-bezier(.2,.7,.3,1) both}.modal h3{margin-bottom:16px}.modal-foot{display:flex;justify-content:flex-end;gap:8px;margin-top:18px}@media(max-width:900px){.shell{flex-direction:column}.sidebar{width:100%;height:auto;position:static}.nav{display:flex;flex-wrap:wrap}.nav button{width:auto;border-left:0;border-bottom:3px solid transparent}.nav button.active{border-left:0;border-bottom-color:var(--gold)}.convo-layout,.grid3{grid-template-columns:1fr}}